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Frequently Asked Questions
Need to know more?
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What does Christa Stephens’ Social Media Management include?Our Social Media Management service is your all-in-one solution to keep your brand active and engaging. We take care of content creation, scheduling, strategic hashtag usage, visual branding, and analytics to help your business shine online.
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Are you a virtual company?Yes! We’re a completely virtual company, which means no site visits or in-person meetings. This allows us to stay flexible and serve clients across the globe. All communication is done online, making the process easy and efficient.
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What are your hours of operation?Our team works Monday through Friday and is available to answer your queries during these days. Feel free to email us anytime—we aim to respond within 24–48 hours.
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How do I get started with Christa Stephens?Getting started is simple! Head to our Services & Pricing page to choose the plan that fits your needs. Once you’ve signed the agreement, our team will jump in to create a plan that fits your business goals.
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How do different digital marketing services work together to grow my business?Our digital marketing services (SEO, social media, web design, and content marketing) work together as interconnected strategies to maximize your online presence. Each service strengthens the others - your website converts traffic from SEO and social media, while content marketing powers both SEO and social engagement. View our detailed breakdown to see how these services create a comprehensive growth strategy.
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What makes Christa Stephens different from other digital agencies?Christa Stephens delivers fully virtual, automated digital marketing solutions without requiring meetings or calls. Our standardized processes and proven systems ensure consistent results while saving you time. Unlike traditional agencies, we focus on data-driven strategies and transparent deliverables, making digital marketing accessible and efficient for busy entrepreneurs.
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What industries do you serve?We specialize in digital marketing for healthcare providers, professional services, and small businesses. Our expertise spans medical practices, consultants, coaches, and service-based entrepreneurs who need automated, professional digital management. Each solution is tailored to industry-specific compliance and audience needs.
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What results can I expect from working with you?Clients typically see increased online visibility, higher engagement rates, and improved lead generation within 90 days. Our data-driven approach focuses on measurable outcomes: website traffic growth, social media engagement, email list growth, and conversion rate improvements. Monthly reports track your ROI and progress toward business goals.
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How does the pricing work for Social Media Management?We offer three plans tailored to different needs: Essentials ($659/month): Perfect for businesses just starting to grow their social presence. Plus ($799/month): Designed for brands that want deeper engagement and additional features. Elite ($999/month): A premium option for established businesses needing robust social strategies.
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Can I change my plan after I sign up?Of course! As your business grows, we’re here to grow with you. You can upgrade or adjust your plan anytime to match your new goals.
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What is your cancellation policy?You can cancel your plan anytime through Wix. Learn how here. Just a note—cancellations don’t include prorates or refunds for unused days, but your service will continue until the billing period ends.
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Do you offer refunds?We don’t offer refunds, and we don’t prorate missed days. However, you’ll always receive the full value of your plan throughout the billing cycle.
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What kind of ROI can I expect?ROI varies depending on your business goals, but we provide analytics reporting to help you track progress. Our focus is on creating sustainable growth through a strategic approach tailored to your needs.
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How soon will I see results?Consistency is key in social media. While some clients notice growth in the first few months, it often takes several months of strategy and engagement to see significant results.
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What is the process for creating content?We’ll start by learning about your brand voice, goals, and audience. From there, our team creates posts that reflect your unique identity. You’ll have the chance to review and approve content before it goes live.
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Do I need to provide images or videos?Not at all! All plans come with curated stock images. But if you have branded visuals, feel free to share—we’ll use them to make your posts even more personal and authentic.
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Can I see the posts before they go live?Absolutely! Collaboration is important to us. You’ll receive previews of your scheduled content so you can review and approve it before it’s posted.
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Can I share my login details with your team?Yes! Securely sharing your login details allows us to manage your accounts directly. We recommend using a password-sharing tool, like LastPass, for added security. Rest assured—we handle all information with strict confidentiality.
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What if I need more than just social media management?We’ve got you covered! From Web Design to Branding and Content Marketing, we offer a range of digital services. Let us know your needs, and we can customize a plan for you.
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Do you offer in-person meetings or site visits?No, we don’t offer in-person meetings or site visits. As a virtual company, we handle everything online, saving you time and making the process seamless.
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Do you accommodate special requests?We do our best to meet unique needs! Whether it’s posting at specific times or using a particular format, let us know, and we’ll tailor our approach to suit you.
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What is your process for web design?Our web design process starts with understanding your brand, goals, and audience. From there, we create a personalized design that captures your vision while ensuring functionality. Timelines range from 2–8 weeks depending on the project scope.
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Do you offer ongoing monitoring and optimization?Yes! We continuously track performance and optimize strategies to improve engagement, reach, and conversions. Your growth is our priority, and we adapt to keep you ahead of the competition.
Let’s Build Something Great Together
Tailored Solutions for Growing Businesses.
Discover how Christa Stephens can deliver innovative marketing strategies and customized solutions designed for your success. Whether you’re scaling up or optimizing operations, request a proposal today, and let’s map out your path to growth.
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